Job Title: Sales Associate

Location: Edinburgh

Hours: 24 hours per week

Reporting: Boutique Manager

Who we are

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

• Ethical Jewellery Business of the Year 2021, Retail Jeweller

• Queen's Award for Enterprise: Sustainable Development 2022

• Responsible Luxury Business of the Year 2022, Positive Luxury

• Best Sustainable Luxury Jewellery Brand 2022, Marie Claire UK

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

What you’ll do

Driving Sales and Exceptional Customer Experience

• Achieve individual sales and KPI targets through delivering exceptional service to customers

• Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision

• Deliver in store services with confidence (eg: engraving and aftercare)

Supporting the Team

• Comply with Monica Vinader company policies and procedures at all times

• Follow guidelines and instruction to efficiently deal with concession tasks in a fast paced environment

• Exceptional personal grooming and presentation

Delivering Efficiency

• Support the management team to deliver operational tasks (eg: stock takes, visual merchandising guidelines, stock deliveries)

What you’ll bring

• A customer first attitude and a desire to drive sales

• Excellent communication and interpersonal skills

• Prepared to go the extra mile to ensure customer expectations are achieved

• Ability to work as part of a team

• Ability to work well under pressure in a fast paced environment

• Positive, proactive and able to work to direction

To be successful at Monica Vinader, it helps if you...

• Are hands-on, solutions-focused, and entrepreneurial

• Collaborate openly with humility, honesty, and humour

• Embrace learning, teaching, and personal growth

• Stay resilient, adaptable, and self-motivated in a creative environment

• Speak up when you don’t know - and act fast to figure it out

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Travel to our other Boutiques and Concessions may be required

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

We put our customers at the centre of every decision and deliver thoughtful, personal experiences.

Caring

We act with respect and empathy for people, communities, and the planet.

Fast Paced

We move with focus and flexibility to make progress quickly and decisively.

Exceptional

We hold ourselves to high standards and are always learning, improving, and raising the bar.

Commercial

We make smart, data-led decisions that create long-term value for the business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.