Job Title: Piercer

Location: Duke of York

Hours: Part time - 24

Reporting To: Boutique Manager

Who we are

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received:

• Responsible Jewellery Brand, 2026 – Country & Town House

• Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury

• Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces

With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Piercer role is an exciting opportunity to help drive our in store piercing service and provide exceptional experience to our clients. Your knowledge and expertise will style our clients to create their perfect ear stack.

What you’ll do

As a Piercer at Monica Vinader, you blend the artistry of expert ear curation with the warmth of exceptional client service. Your day is a mix of precise, safe piercing, inspiring styling and genuine connection: you'll design ear stacks that bring each client's vision to life, guide them with confidence and care, and uphold the highest standards of health, safety and luxury at every moment. You'll take pride in your craft, take ownership of your goals, and create experiences clients remember and return for.

Driving Sales & Productivity

• Bring an ambitious, commercial mindset to every shift, taking ownership of your targets and KPIs and understanding the levers that drive growth

• Proactively share client feedback and product opportunities with the management team to help grow the business

• Stay curious about market and competitor activity, adapting your approach to keep our experience one step ahead

• Contribute as a member of the sales floor team, becoming a product expert to ensure all client needs are met providing and providing an exceptional service experience

Delivering Service Excellence & Clienteling

• Warmly welcome every client with open, positive energy and a heads-up approach, making each person feel genuinely at ease before, during and after their piercing

• Ask thoughtful, open questions and listen actively to understand each client's desired look, adapting your pace, tone and conversation to match them

• Curate ear stacks with expert positioning and placement, styling with curations, stacking and layering expertise to achieve each client's vision

• Share expert product knowledge with elevated language and inspiring storytelling, highlighting our responsible craftsmanship, quality and design integrity

• Address questions and overcome objections with confidence, and use a range of techniques to confidently close the sale

• Create surprise-and-delight moments, capture client details thoughtfully, and build loyal, repeat relationships through personalised, purposeful follow-up

• Proactively introduce MV services and book appointments that keep clients returning

Contributing to a High-Performing Team

• Be a positive, generous presence in an inclusive, energetic and motivating team environment

• Support the wider team wherever needed, communicating clearly and positively with colleagues, management and head office

• Lead by example in embodying our brand values, and welcome feedback as a way to keep growing

Upholding Operational Excellence

• Embody MV luxury standards in your presence, grooming, behaviour and communication

• Bring strong attention to detail to visual merchandising, product management and everyday accuracy

• Ensure full compliance with all MV procedures and processes, including the piercing health & safety standards required for licence

• Manage your time, energy and emotions with professionalism, staying calm, resilient and action-oriented in moments of pressure

What you’ll bring

• Sales & Productivity: You will bring an ambitious, commercial mindset, taking ownership of your targets and KPIs and understanding the levers that drive growth.

  • Delivers Results

• High Performance Team: You will help create a collaborative, inclusive team culture through positive communication, leading by example and embracing feedback and change.

  • Collaborates Proactively

  • Embraces Change

• Service Excellence & Clienteling: You will deliver exceptional, personalised client experiences — curating ear stacks with expert positioning and placement, styling with power of 3, stacking and layering expertise, and building loyal, repeat relationships so every client enjoys an elevated and memorable experience.

  • Applies Knowledge with Impact

  • Communicates Effectively

  • Focuses on the Right Thing

• Operational Excellence: You will uphold luxury standards and operational compliance through professionalism and attention to detail, including the piercing health & safety standards required for licence.

  • Functional/Technical Expertise

  • Workflow Management

To be successful at Monica Vinader, it helps if you...

• Are hands-on, solutions-focused, and entrepreneurial

• Collaborate openly with humility, honesty, and humour

• Embrace learning, teaching, and personal growth

• Stay resilient, adaptable, and self-motivated in a creative environment

• Speak up when you don’t know - and act fast to figure it out

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

Regular travel to London Boutiques and Concessions

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

We put our customers at the centre of every decision and deliver thoughtful, personal experiences.

Caring

We act with respect and empathy for people, communities, and the planet.

Fast Paced

We move with focus and flexibility to make progress quickly and decisively.

Exceptional

We hold ourselves to high standards and are always learning, improving, and raising the bar.

Commercial

We make smart, data-led decisions that create long-term value for the business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:

Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.