Seasonal Customer Care Recruitment
Add your sparkle to our team.
Looking for a seasonal role?
As a Seasonal Customer Care Associate, you'll play a crucial role in delivering world-class luxury service to our global customer base.
We are looking for confident individuals who are enthusiastic in exemplifying our core value of being 'Customer Obsessed'.
Here's the lowdown on what you'd be doing...
Based in our stunning London Head Office on the busy Strand, you'll be a key part of a team delivering an exceptional customer experience online. Our seasonal roles are brought into the team to provide additional support at a time when our customers need us most: while our busy holiday gifting and sale periods are underway.
With a dedicated 40 hour training plan to give you an insight in to our processes and policies, you'll be ready in no time to surprise and delight our customers during this fun, fast-paced and fascinating time.
You'll be live chatting, WhatsApp-ing, emailing and speaking to our fabulous customers, with the goal of offering an 'above and beyond' level of service at each and every point.
If you're interested, give the rest of this page a read and click through to the application form below. Please note we are using one application for a number of identical open roles.
Why apply?
Customer Care is a fast paced, dynamic team - you'll learn a lot in a short space of time with the help of our wonderful management team and the dedication of your fantastic team mates. It will be fun, busy, interesting and full of problem-solving opportunities.
In return for all your hard work we offer:
- Real Living Wage hourly pay (all seasonal roles are based in London)
- Generous discount on our pieces
- Membership to the Perkbox platform, offering perks, discounts and free wellness content
- A supportive culture. We have high expectations, but we also know how to have fun together and to celebrate the wins!
- Opportunities for continuous learning
Locations, Hours and Availability
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Our seasonal Customer Care roles are based in our beautiful office on London's Strand, just at the North end of Waterloo Bridge.
You must be able to work from this location to be considered for this role. There is no hybrid or remote working available in our Seasonal team.
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Our team works in shifts between 9am and 9.10pm Monday to Friday and 8.30am - 5pm at the weekend as standard.
During Black Friday and Winter Sale (the majority of this contract) we work between the hours of 8am-10.10pm on weekdays and 8.30am -7pm on weekends.
Each person works in 8 hour shifts within these operating hours. All our seasonal associate contracts are full-time 40 hours positions, so you would work 5 x 8 hour shifts, with 2 days off each week. -
We will offer any successful candidates one of the following start dates for their seasonal contract:
Monday 27th October
Monday 3rd November
Monday 10th November
The contracts will run through until 24th January 2026.
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We sometimes have a small number of permanent roles to recruit for, and we try where possible to recruit from within our existing community. Towards the end of our seasonal contracts, we would publish any available roles and set a deadline for internal applications. Many of our current permanent team started with us on a seasonal basis.
Recruitment Process
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Step One: Application
Pop your details in our application for Seasonal Customer Care Associates. If your application looks like a good match, we'll be in touch with a call to ask you some further questions about your availability, the hours you are able to work and your location. You will also be able to ask us any questions you have.
We hope to come away from that call with both parties excited that this could be a great role for you.
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Step Two: Assessment Centre
Each Monday and Wednesday from the 29th September until late October, we will be holding Assessment Centres in our London office in the Strand. You will be given a date and time to attend.
At these Assessment Centres, you will meet some of the Customer Care management team and take part in team tasks and individual interviews. It is also an opportunity to see where you'd be working and try out your commute.
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Step Three: Welcome Aboard
We will offer any successful candidates one of the following start dates for the seasonal contract:
Monday 27th October
Monday 3rd November
Monday 10th November
You'll be provided with all the documents you need at the offer stage, and will be given more information on what your onboarding looks like.
What makes a great seasonal candidate?
Are you a Customer Care enthusiast with a passion for problem-solving and a knack for teamwork? We're looking for friendly, energetic, and optimistic individuals to join our dynamic Customer Care team.
What You'll Bring:
- A commitment to customer satisfaction and a passion for delivering world-class service
- The ability to thrive in a fun, in-person team environment
- A drive to problem-solve, coupled with the ability to work well under pressure
- Energy, optimism, and a desire to make a positive impact on our Customer Care team
- Tech-savviness and the ability to feel empowered to make decisions
- An understanding of sustainability is a plus
- A love for jewellery is an advantage
If you're KPI-driven and ready to provide exceptional customer service, we want to hear from you!
What do our team say?
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It was genuinely rewarding to help achieve solutions for customers. I loved learning about Monica Vinader's ethos, their true love for sustainability and making a difference in the world. Most of all, the team. Even though I was only here for six weeks during this role, I will carry the memories and friendships I have made through out this process.